All returned items will be inspected to see if you have the qualification for a refund. We will then provide you with instructions and a return address to ship your units back. Please contact us at and let us know your order number. We don’t accept the return without authorization, also if the hair has not in the original condition, and if it has been over 30 days after delivery, we don’t accept the return. Do I need an authorization before I make the return? What is the definition of “returned in original condition”?ġ.1 Hair bundle has not been untied, washed, conditioned, dyed, bleached and installed, and for wavy hair bundle, the wave pattern are not dispersed.ġ.2 Hair wig has not been washed, conditioned, dyed, bleached ,installed and lace part has not been cut or destroyed by other ways.Ģ. If the time period exceeds this time frame, we are sorry to tell you that the item couldn’t be returned.ġ. You can initiate a return within 30 days after you received the item. If there is any quality problem after you receive the hair, you can return it within 30 DAYS.īeing responsible for your shopping experience, we will do our best to accomplish your goal and offer you a best solution. If it is determined that your shipment has been lost a replacement will be sent pending investigation of the situation.īeaudiva will not resend or refund a package that shows DELIVERED on DHL/Fedex/UPS tracking.Īs we only provide 100% virgin remy human hair products, which have been strictly inspected by CISS and our quality control team. This investigation can take up to 8-16 business days. We will contact DHL/Fedex/UPS right away and initiate a trace for your package and have them start an investigation. If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS. If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. If an address correction needs to be made after your shipment has been sent you will be assessed extra fee DHL/Fedex/UPS charges us to make the correction.NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS. It is extremely important that you give us the most accurate and complete information possible. Your order will be shipped via DHL/Fedex/UPS to the address you provide. Make sure you have included ALL the information (address, apt#, zipcode, etc.) needed to deliver your package. Incomplete or incorrect address information is the major cause of shipment delays.Ĭheck the address information on your order. If you need additional information, please contact us at or call +1(631)213-1317.įAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS If your package is delayed we will not offer a reimbursement of shipping charges. We entrust DHL/Fedex/UPS to deliver your package on time. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of DHL/Fedex/UPS. If you have a deadline, hair appointment or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. Americaġ.Express doesn't accept any address with PO.Box or military base Ģ.Please ensure your address is correct,changing address after parcel left factory will cause extra fees which should be born by buyer.Īll Express Shipments Require a Signature.įor your convenience please do not wait until the last minute to place your order. Usually,your package will be shipped within 24 hours after order confirmation except weekends and holidays. COVID-19 Notice: Please note that during this special period, our shipping times may be longer than indicated as the changing COVID-19 restrictions has affect our delivery services.
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